35000 Responsible Gaming Commitment

We are committed to providing a safe and responsible entertainment environment, encouraging users to stay in control of their gaming and look after their own wellbeing.

Responsible Gaming Commitment

35000 takes social responsibility seriously by providing control tools and support to help users avoid the risks of excessive gaming. Our focus is on ensuring a healthy and safe entertainment experience.

Signs of At-Risk Behaviour

  • Spending beyond the set budget
  • Emotional changes such as anxiety, depression, or withdrawal
  • Pressure to play more frequently despite experiencing losses
  • Neglecting daily responsibilities and social relationships

If you or someone around you is showing these signs, we strongly encourage the use of self-control tools and seeking professional help.

Tips on Setting Time & Budget Limits

Users are encouraged to set daily time and spending limits for each gaming session. Managing your time and money wisely can help prevent unhealthy habits from forming.

35000 provides features to set deposit and spending limits, which users can adjust at any time through their account settings.

Self-Control & Self-Exclusion Tools

The platform offers the following options:

  • Deposit Limit: The maximum deposit amount accepted within a specified period.
  • Break / Cooling-off: A temporary break from gambling activity that users can set for themselves.
  • Self-Exclusion: Accounts can be suspended temporarily or permanently to allow users to distance themselves from gambling.

Users can activate these features through their account settings or by contacting the support team whenever needed.

Minor Protection & Life Balance

35000 takes firm measures to prevent underage participation through strict identity verification and access controls. Use of the platform by ineligible individuals is strictly prohibited.

We also encourage users to maintain a healthy balance between gaming and everyday life, and to take proactive steps to seek professional help if gaming begins to affect their social, financial, or emotional wellbeing.

Professional Support & Further Assistance

If you need support or advice related to gambling, we encourage you to reach out to independent organisations such as GAMSTOP, Gamblers Anonymous Malaysia, or the official government mental health helpline.

We also provide full support through the 35000 customer service team, reachable via the link at FAQ.

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